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10-08-2020 09:45 AM in
Galaxy A- Mark as New
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10-08-2020 11:40 AM in
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10-08-2020 11:42 AM in
Galaxy AMy suggestion would be to force power off then power it back on and see. If it continues to be a problem, call Samsung and/or do a full factory reset of the phone. Hope this helps
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10-08-2020 11:47 AM in
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10-08-2020 11:52 AM (Last edited 10-08-2020 11:52 AM ) in
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10-08-2020 12:04 PM in
Galaxy AHi Tao77, I suggest you please perform wipe cache partition by following the instructions below.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
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10-08-2020 03:13 PM (Last edited 10-08-2020 03:57 PM ) in
Galaxy AWhat you just said should have been your first answer @keagan 🤪✌️
Possibly + a backup (with smartswitch and cloud) and factory reset 🤦
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10-08-2020 12:16 PM in
Galaxy A- Mark as New
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10-08-2020 12:37 PM in
Galaxy A