Original topic:

Please help

(Topic created on: 04-08-2026 04:52 PM)
105 Views
alanstansfield
Beginner Level 1
Options
Galaxy A

Phone comes on with 'Samsung Galaxy A71 5G' then changes to 'Samsung' then 'One UI 100%' and then keeps recycling and occasionally will say starting then goes back to recycle.

It would appear like a repair job so wondering should I scrap and buy a new phone as battery is original or get it repaired? Also any idea of repair cost range?

Regards,

Alan

3 REPLIES 3
NSter
Expert Level 2
Galaxy A
Hey alanstansfield,

Your device is about 6 years old and i trust it served you well during that time.

A few things happening/ happened:
*The battery is struggling, if you look around you may find a replacement.
* You will soon stop receiving security updates, if not already stopped. That's cannot be fixed, Samsung support devices either for 5 or 7 years. I tend to believe your device is on the 5 years segment.
* Also you should check if you have access to 000 emergency number. I am sure i don't have to elaborate how critical is this one.

I believe evaluating those points will help you to assess what the best course of action is for you.

Cheers,

📱 📱
Galaxy A
Hey Alan,

As @NSter said, I wouldn't recommend repairing a 6 year old phone, as it would be long past its lifespan, which would explain some of the issues you're having, particularly the bootloop (which can mean a motherboard failure).

My honest opinion? I would recommend you get a new phone (you'll feel the difference!).

As for your data, you could try getting a mobile repair shop to extract it for you, or to perform a basic repair so it is functionable until you transfer your data.

All the best!
Galaxy A
Have you tried force restarting your phone? I'm not sure what the button combo is on the A71, but try holding the Power Button + Power Down for 10 seconds.

If that doesn't work, try wiping the Partition Cache. Plug your phone into your computer, then press the Power Button + Volume Up until you see the logo. You'll see an option to clear the partition cache there.

There are a lot of "How To" videos on YouTube if you want step-by-step instructions.