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10-03-2022 11:27 PM in
Galaxy A- Mark as New
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10-04-2022 12:18 AM in
Galaxy AHello Sheesh_Sheesh,
We appreciate you contacting us to inquire about the battery issues with your Samsung Galaxy device.
Don't worry, we are here to help, guide you with quick fixes and offer solutions to your device's problem.
A) Check and charge your Device.
- Check the cable and the charger.
- Try charging your phone with another charger.
- Try charging your phone via a computer, wall outlet, lamp or wireless charging station. Don't use extension cord while charging.
- Ensure that the cable is not damaged.
- Remove any phone case.
- Ensure the charging port is not damaged.
- Try charging in "Airplane" mode.
- Use only genuine Samsung charger, cable & adapter.
B) Optimize using Battery and Device care.
Step 1. Go to Settings.
Step 2. Select Battery and device care.
Step 3. Tap Optimize now.
C) Running the Diagnostic Tools under Samsung Members app.
1. Run Samsung Members and select Get help on the lower half of the screen.
2. Tap View Tests located under Diagnostics.
3. Diagnostics checks, Individually Tap the following;
"Battery status"
4. Your Galaxy phone will then run through the checks.
5. Follow the on-screen instructions to complete the check.
6. You can view your results after each check is complete. Note and follow on-screen messages.
D) Report Error through Samsung Members app.
Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.
Step 2.TapOKon agreement popup for sending system log data.
Step 3. Select Symptom category. Tap Power/Battery/Charging.
Step 4. Describe problem in detail and SEND.
E) For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
G) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your problem gets solved.
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10-04-2022 04:09 AM in
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10-04-2022 04:35 AM in
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10-04-2022 01:18 AM in
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10-04-2022 04:11 AM in
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10-04-2022 03:47 AM in
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10-04-2022 04:09 AM in
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10-04-2022 04:13 AM in
Galaxy A- Mark as New
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10-04-2022 04:34 AM in
Galaxy A