Sheesh_Sheesh
Beginner Level 2
Options
Galaxy A
My phone battery drain so fast it's 78% and it will shutdown automatically and when i turn it on again my batttery is 0%
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11 Comments
Sam-TheRightCareGuy
Community Manager
Options
Galaxy A

Hello Sheesh_Sheesh,

We appreciate you contacting us to inquire about the battery issues with your Samsung Galaxy device. 

Don't worry, we are here to help, guide you with quick fixes and offer solutions to your device's problem.

A) Check and charge your Device.

  • Check the cable and the charger.
  • Try charging your phone with another charger.
  • Try charging your phone via a computer, wall outlet, lamp or wireless charging station. Don't use extension cord while charging.
  • Ensure that the cable is not damaged.
  • Remove any phone case.
  • Ensure the charging port is not damaged. 
  • Try charging in "Airplane" mode.
  • Use only genuine Samsung charger, cable & adapter.

B) Optimize using Battery and Device care. 

Step 1. Go to Settings.

Step 2. Select Battery and device care.

Step 3. Tap Optimize now.

C) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     "Battery status"

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete. Note and follow on-screen messages.

D) Report Error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.TapOKon agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Power/Battery/Charging.

Step 4. Describe problem in detail and SEND.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
F) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

G) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

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Sheesh_Sheesh
Beginner Level 2
Galaxy A
I try to charge my phone via computer and i hope it works
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Sheesh_Sheesh
Beginner Level 2
Galaxy A
It doesn't work
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Galaxy A
Maybe a defective battery, have it checked na sa SC, possibly needs a batt replacement na
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Sheesh_Sheesh
Beginner Level 2
Galaxy A
Okay Thanks
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Khaled75
Expert Level 5
Galaxy A
What phone are you using? Bring it to a Samsung Service Center to have it checked.
Sheesh_Sheesh
Beginner Level 2
Galaxy A
Samsung A7
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Khaled75
Expert Level 5
Galaxy A
Bring it to a Samsung Service Center to have it checked.
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Sheesh_Sheesh
Beginner Level 2
Galaxy A
Okay thanks
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