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Original topic:

Samsung A03 Software Update

(Topic created on: 02-06-2023 04:07 PM)
Hyró
Beginner Level 3
Options
Galaxy A
Hey, software update suddenly pop up on my notifications, i am using samsung a03, but i can't download the latest version, it says download failed, my internet is stable and my phone still have 4.3 gb, the latest update contains 134 mb, i can't see any problem, what should i do?
8 Comments
Biboy2345
Active Level 5
Galaxy A
maybe restart the phone? or trun wi-fi off and then on? idk
Hyró
Beginner Level 3
Galaxy A
i already restarted my phone but nothing happened :(
0 Likes
Biboy2345
Active Level 5
Galaxy A
:(
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Hyro,

Thanks for reaching out to us in order to find out what you should do to download the available software updates for your Samsung Galaxy A03, which has failed to download and after several attempts to troubleshoot on your own but to no avail. We really understand what you are feeling right now—uncertain about what's next. But don't you worry; we are here to assist, provide a quick fix, and offer resolution to your device's problem.

You can try software update via Smart Switch as follows:

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch.

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.

Step 3. Click Update and use the on-screen prompts to download the necessary files.

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

How to update software using Smart Switch

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

 

 

0 Likes
Biboy2345
Active Level 5
Galaxy A
havent heard back from @hyró i hope he followed what @teamgalaxyrene said. they fixed my problem before
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Hyró
Beginner Level 3
Galaxy A
hi, my problem been solved. the download start suddenly, my phone is already updated. thank you
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Hyro,

Can you please provide information here on how the download succeeded?

Thanks in advance.

0 Likes
Biboy2345
Active Level 5
Galaxy A
This was from feb 7 now it's almost march and it's currently feb 26 and hyro still has not replied
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