Samsung A12 nacho still in android 11

[Freche]

Why i cant update my samsung a12 nacho its still in android 11 is this fake phone i got cause i bought it in the SM mall

[Khaled75]

Try updating via Smart Switch on your PC. You may have to install it first from the Samsung website.

https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/