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Original topic:

Samsung A31 Landscape Problem

(Topic created on: 01-28-2023 05:30 AM)
allanaaaaa
Active Level 3
Options
Galaxy A
While playing on my A31, I encountered a problem on the game's joystick. I tried to restart the game first, then my phone for many times, but it still keeps on happenning. I tried Safe Mode, but the issue is still the same. Additionally, my phone is working well on portrait mode. The landscape mode is mainly the problem, and I don't know why it happens. I also tried to install the security patch update as suggested by other users, but nothing happens. Now, I can't play on my phone, nor use the landscape orientation. The keys on my keyboard are working well, but the words aren't registered on the text box. I hope someone can help me with this. Thank you.
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19 Comments
allanaaaaa
Active Level 3
Galaxy A
done, but it's still not working. thanks for your help though. guess i'll just have to sit and wait for the update or idk
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Russel_233
Beginner Level 2
Galaxy A
I HAVE SAMSUNG A31 IT HAS TOUCH ISSUE WHEN IT IS IN LANDSCAPE MODE AND WHEN IT TURNS INTO POTRATE ITS WORK PROPERLY SO PLEASE HELP ME TO FIX IT  
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allanaaaaa
Active Level 3
Galaxy A
haven't fixed mine either :( it just worked for a while, but it happened again... i guess we will have to wait for the update?
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Adriel92
Active Level 6
Galaxy A
same goes for me... its a software issue, probably would get fixed on the upcoming update
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Galaxy A
You need to bring your phone to an authorized service center and have it check.
allanaaaaa
Active Level 3
Galaxy A
no need to, the issue's fixed.
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Galaxy A
Nice! But how? ... just curious.
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Galaxy A
Nevermind... just saw your other reply. 😉
ozubat
Beginner Level 2
Galaxy A
Can you please tell me how did you fix it? I'm also facing the same problem right now. Thank you!
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello allanaaaaa,

Thanks for sharing your experience and solutions provided here, with your Samsung Galaxy A31 having issues with landscape orientation while playing games.

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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