Please bear in mind that these same Samsung Support Canada CSRs were insisting that the S9 series was "definitely" getting the One UI beta in Canada... even at the end of January (The One UI beta ENDED in December in the US AND was NEVER going to be available in Canada) - Just Sayin' 😉🕊️
I don't blame the CSRs - But it's a training issue from Management That needs to be addressed! More often than is acceptable - incorrect information is passed on to the consumer - CSRs don't know or have the correct information - And they don't always understand the difference between an Android Version update & a Security Patch Update 🙂🐧
