Original topic:

Samsung A52s 5G Blurry/Poor quality Videos and image.

(Topic created on: 05-23-2022 05:27 AM)
MrJeyM
Active Level 1
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Galaxy A
Hi Good Evening. 

Have anyone notice the quality of video and picture is poor, blurry while watching online and offline vid and pic. even the signal is good? 
I been experiencing this kind of issue since i baught this phone. 
I ask my friend who have same model and the quality is good. Hes phone running Android 11.
I think this because of Android 12 UI 4.
I done hard reset same issue. I want to rollback the update from Android 12 to 11 but no available option.
Is their anyone have a solution for this or any suggestion?
Thanks.

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7 Comments
Khaled75
Active Level 6
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Galaxy A
Did you try cleaning the lens?
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MrJeyM
Active Level 1
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Galaxy A
Hello sir. Lens is good. Actually the issue is Blurry Image and Video Poor quality.
maybe this is the bug of android 12.
I gonna report this issue tomorrow Samsung service Center.
I gonna request also to downgrade the OS to 11.
Will feedback if issue fix.
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Khaled75
Active Level 6
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Galaxy A
Ok. Give me an update when you're back to Android 11.
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MrJeyM
Active Level 1
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Galaxy A
Hi Update.

I reported the issue to Samsung service center.
Really disappointing. I explained the issue and what initial troubleshooting I've done
They don't know how to downgrade the OS.
They just recommend to re-program the unit and I OKAY with it.
I expect that they gonna reflash the firmware but hey just hard reset the unit.
which is I already done in other word they just redu my troubleshooting.

re-program for them is hard reset in general term.
And they just advised to observe the unit for 3 days.
Issue still desame.
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Khaled75
Active Level 6
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Galaxy A
Bring it to a Samsung Service Center again, to replace the camera lens.
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hi MrJey, 

Hope you're concern is resolved. Stay safe. 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Bosea52s
Beginner Level 2
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Galaxy A

Hai is there any sound on shaking your samsung galaxy a52s 5g device?

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