Hi, we suggest you to verify the phone in safe mode for few hours to diagnose the issue. Safe mode to check if added apps are causing problems. This mode only loads basic system software and allows you to disable third-party applications.
1. After turning off the device, turn it on.
2. Once the Samsung logo has started, press and hold the volume down button.
3. When the home screen appears, the safe mode is displayed in the lower left corner of the screen. How to deactivate safe mode.
1. Press and hold the power button.
2. Tap Restart.
If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
