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Original topic:

Samsung A73 -Vertical Pink Line

(Topic created on: 08-30-2024 02:41 PM)
393 Views
Steph_Joh
Active Level 1
Options
Galaxy A
Hi,
I am currently using the Samsung A73 5G phone. I bought it on 23rd Feb 2023 in Singapore. It was working fine until yesterday. All of a sudden a vertical pink line appeared on my phone due to unknown reasons. I never dropped the phone down so far. It still looks like a brand new one due to proper maintenance. When I contacted the service center to enquire about the cost they told it will be around SGD 320 (screen replacement charges+labour charges) . It is really unfair for samsung to charge that amount since the damage was not caused by me..Hence, kindly advise on what can be done in this regard.
Thanks in advance..
9 Comments
조연준
Active Level 1
Galaxy A
the issue isn't with the screen
Steph_Joh
Active Level 1
Galaxy A
Oh ok...which means the issue is with the hardware...I am wondering whether to go for a new phone or repair the existing one...
조연준
Active Level 1
Galaxy A
it most likely is a loose or damaged display ribbon cable inside the phone which connects the display to the phone's motherboard, you can send for repair but a screen replacement is not needed
Steph_Joh
Active Level 1
Galaxy A
Oh ok noted...👍🏻
0 Likes
SamsungNantakkumar
Moderator
Moderator
Options
Galaxy A

Hi Steph_Joh,

 

This is Nantakkumar from the Samsung Members team. 

 

​Sorry to hear you're facing this issue. We would like to find out more and assist you. 

 

I have directly messaged you through Samsung Members. Could I trouble you to reply to my message with your contact details so that we can reach out for further investigation?

 

Thank you!

0 Likes
APM3
Beginner Level 2
Galaxy A
What does the vertical green line on the left side of the screen means?
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SupportOne
Active Level 3
Galaxy A
Does not matter which side. Once showing any colour lines, your phone screen had been screwed.

Food for thought - would you ask " what does the abnormal pixel colour on left side of your tv means " ?

No, you be calling up the Gain City / Prism / Samsung or whatever Coy that their TV you bought from failed big time.
0 Likes
SupportOne
Active Level 3
Galaxy A
Change Screen / Change Phone ( Apple for example ) Pick One.
Steph_Joh
Active Level 1
Galaxy A
Update:
Nearly after 2 weeks of sharing my contact details, a Samsung representative called me today and requested the following documents,
1. Image of the receipt
2. Image of the vertical line along with the device information.
He further stated that they'll call me within two working days after scrtunizing the above documents.
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