Original topic:

Samsung Galaxy A02S froze &restart

(Topic created on: 01-25-2023 05:48 PM)
351 Views
Wilsonchu
Beginner Level 4
Options
Galaxy A
Hi Everybody,

I would like to get some advice from here, is there any solution to help my phone stop restart on its own? Sometimes my phone don't receive notifications as well.. quite headache as in I always missed my parent's call and get scold by them always 🤮
2 Comments
Galaxy A
there might be some of your third party apps being the culprit of this issue. you can try to run your device in Safe Mode and identify those problematic apps.

to run in safe mode:

press + hold your power button > press + hold the Power Off option > click safe mode

if the issus till persists, try to perform a factory reset. make sure to backup all your data. simply search "factory data reset" follow the following instructions.

still not resolved? make an appointment to the nearest samsung service centre for them to check it further
TonySY3
Active Level 10
Galaxy A
I think you can't do anything with the phone while it keeps restarting, so I would suggest you send it to the service centre for them to fix it