Original topic:

Samsung Health error

(Topic created on: 07-07-2020 07:10 AM)
Trossoca
Active Level 2
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Galaxy A
Hello,

Currently on my Samsung Health app, I simply can't use it because of that error: 

image

I cleared Cache, rebooted cellphone, uninstalled and reinstalled the app... and nothing.
My A70 is not rooted. Anyone willing to help ?
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10 Comments
CHMultimedia
Expert Level 5
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Galaxy A
Try on your mobile data instead of your WiFi
Trossoca
Active Level 2
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Galaxy A
Hello,

Tried, but it is still there. Can't go any further
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Kinsley
Moderator
Moderator
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Galaxy A

Hey @Trossoca,

Please try to connect with mobile as mentioned by @CHMultimedia, and get back to us also check if the app is up to date.

Thanks, @CHMultimedia, for sharing the information and helping the community members.

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Trossoca
Active Level 2
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Galaxy A
Hi,

It did not work. Same error

EDIT: I checked the app, it is up to date
Kinsley
Moderator
Moderator
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Galaxy A

Hey @Trossoca,

Thanks for trying the above-mentioned steps. Once, Try to wipe the cache partition of your device and check if it works. Follow the below steps.

- Turn off the device.
- Press and hold the Power + Volume Up keys simultaneously for awhile.
- When the Android logo displays, release both the keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Highlight Reboot system now.
- Press the Power key to restart the device.

Note: Wiping the cache will NOT delete your apps or your data or your configuration. It will simply delete the temporary junk.

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Trossoca
Active Level 2
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Galaxy A
Hello,

here is the result:

Still not working...
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Kinsley
Moderator
Moderator
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Galaxy A
Hey @Trossoca,
we will take it as feedback and will forward this to our team to look into this issue. Please look for updates regularly for the Samsung Health app.
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Hike4WD
Beginner Level 2
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Galaxy A

Has this been resolved? I'm having the same issue on my Zflip 3. I've performed all of the actions, outlined above. Nothing worked.

Dan

 

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Trossoca
Active Level 2
Options
Galaxy A
Thanks for the feedback!