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Original topic:

Samsung note compatibility to oneui 5.1 to a52 5g and m52 via google play

(Topic created on: 03-14-2023 10:55 AM)
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jayzawu
Active Level 6
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Galaxy A

image


3 Comments
pham_hni
Expert Level 1
Galaxy A
Bug
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butete
Expert Level 5
Galaxy A
get it thru galaxy store
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello jayzawu,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52 5G and Samsung Galaxy M52 having compatibility issues with the Samsung Notes, and we apologize for the inconvenience it caused you.

I understand what you are feeling right now, expecting your device to perform better after an update but coming up short. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

 

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 
You may uninstall then, download the Samsung Notes app from the Galaxy Store.
 

If that doesn't fixed the issue, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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