Hey there, James! Amazing day! Have you tried checking with all the settings regarding the sounds on your device? Should the problem still persist, try to do a CLEAR CACHE PARTITION on your device via SAFE MODE/RECOVERY MODE. Also, don't hesitate to call our tech team for further assistance.
MOBILE: #GALAXY [#425299]
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Hope to have helped! Keep safe! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.