cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

Screen Discoloration

(Topic created on: 11-20-2022 07:51 PM)
5473 Views
duriann
Active Level 1
Options
Galaxy A
Whoever experiencing screen discoloration, does the new software update helps? Or not? 
0 Likes
9 Comments
Galaxy A
screen discoloration is on hardware level
0 Likes
duriann
Active Level 1
Galaxy A
so wala ng pagasa na mawala to? nagsimula kasi to nong inupdate ko ng Android 12.
Galaxy A
if you perform a factory reset and still the same sadly screen needs to be replaced
0 Likes
Khaled75
Expert Level 5
Galaxy A
What phone are you using? Are you experiencing the issue right now?
0 Likes
duriann
Active Level 1
Galaxy A
A71 4G, yes.
0 Likes
Solution
Khaled75
Expert Level 5
Galaxy A
I don't have this issue, but I hope Android 13 update will fix this. Bring it to a Samsung Service Center to have it checked. It's a common issue with Galaxy A71.
duriann
Active Level 1
Galaxy A
I already went there last time, according to them they cant find the problem seems the device work well, daw.
0 Likes
Galaxy A
did they double check everything?
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello duriann,

If your Samsung Galaxy A71 4G still shows discoloration on the screen after visiting the service center but it doesn't help, I hope the information below will help you.

Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. You also have the ability to customize the color settings to match your preferences.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

When you lower the screen brightness on a dark screen (such as Dark mode), the screen color looks green (green stains, greenish) or purple. This phenomenon isn’t a device defect.

AMOLED is a display using self-lighting of each pixel and has characteristic that allows seeing very dark areas that LCD cannot express.

Thus, due to fine current differences of each pixel in extremely low brightness (luminance) areas (such as black or very dark screen), the degree of differences may vary but some areas of the AMOLED display may show differences in brightness. This is a typical characteristic of AMOLED display. Due to the fine characteristics difference of the semiconductors elements that make up AMOLED display, the brightness may vary slightly depending on the device, and it does not affect to the device performance.

To reduce the phenomenon, follow the steps below.

A) Change the display mode to ‘Light’ mode.

Step 1. Tap the Settings app.

Step 2. Tap Display.

Step 3. Select Light.

 

B) Adjust Display Brightness.

Choose a new display setting on your device if the screen is too intense for your liking. Or, you can turn up the brightness if it's too dark or difficult to see.  

Step 1. Select the Settings app.

Step 2. Tap Display.

Step 3. Adjust the Brightness.

https://www.samsung.com/ph/support/mobile-devices/green-tint-on-screen/ 

 For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00am to 8:00pm)