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Original topic:

Screen malfunctioning

(Topic created on: 01-30-2023 12:42 AM)
Active Level 3
Galaxy A
Who experience here when your hands is wet.the screen of your phone doesn't function and when you tap it the screen of the phone will not touch.and when I tap the back homescreen like a shape of an arrow and when my hands is wet even I doesn't touch automatically back to this a normal for the phone like this.
Galaxy A

Hello Astro16,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with touch on display not functioning and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Increase Touchscreen Sensitivity on the phone


Step 1. Navigate to Settings.

From the home screen, swipe up for the Apps Screen and tap Settings. You can also pull the notification bar down and touch the Settings icon.

Step 2. Find Advanced Features.

Scroll down and touch Advanced Features.

Step 3. Enable Touch sensitivity.

Scroll down and find Touch sensitivity. Tap the slider next to it to enable it.


Remove cases and screen protectors from the phone.

Remove all screen protectors and cases, make sure the touchscreen is dry and clean, and remove gloves if you're wearing them. The screen may not recognize touches through gloves or extremely dry and chapped fingers. 



For more help and assistance, you may contact us on our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)




Galaxy A
Wet hands will cause touch issues, this is already a known fact. As for ghost touches, that could be because of the leftover water on top of your screen.