Original topic:

Screen turns on and off

(Topic created on: 10-09-2021 06:04 PM)
Kai71
Active Level 1
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Galaxy A
It just happened. My A71's Screen is turning on and off. I mean it turns totally dark but not off. Then after a few seconds to minutes, It is back. I cannot finish what I am typing or watching. 
8 Comments
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Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

As for your concern, have you updated your Galaxy device recently? Try also clearing the data cache from your device via the settings. If the problem still persists, we suggest you give us a call via the toll-free hotlines above. Our friendly team is on standby to assist you with your concern. Keep safe! 😊

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Kai71
Active Level 1
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Galaxy A
I'll check on it Thank you. I'll be back in a while
KarinAoiDna2
Active Level 7
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Galaxy A
you need to go to settings to turn off automatic turn on/off
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Kai71
Active Level 1
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Galaxy A
Thank you, but please send me some guide. I can't see that in the setting.
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keiiiiiii
Active Level 1
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Galaxy A
I have also experienced this with my A71. At first, I uninstalled some apps but after 2 days, the problem is still there and it got worse. I am super careful with my phone so I don't think it's a hardware issue. Try to factory reset then install only the apps that you need and avoid overheating your phone.
Kai71
Active Level 1
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Galaxy A
Thank you, I'll try it too. I think I already tried almost 9 options from samsung and watching videos but it is still happening. That's the only option I skipped because I knew I needed to do back ups. I hope, this time. It will.
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keiiiiiii
Active Level 1
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Galaxy A
Yes, backup is a must. Please let me know if it also worked for you. ☺
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MJReyes20
Active Level 4
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Galaxy A
Went through this issue with my A71. It's a hardware issue. You need to have it checked at a service center. Lucky you if you still have your warranty; otherwise, you'll be spending around 10k for the LCD.
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