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Original topic:


(Topic created on: 01-22-2023 11:07 PM)
Active Level 1
Galaxy A
When I like use My data for a long period of time,let's say 30 minutes.My phone signal goes to e for no reason and I have to restart my phone to go back to 4g or 5g

how do I fix it
Galaxy A
same scenario on globe
Galaxy A
work around for me set to 3g or 4g
Galaxy A

Hello fahad01,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with connectivity and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.
Network Reset
Step 1. Start with opening Settings app.
Step 2. Navigate to General management tab.
Step 3. Then select Reset and Reset network settings.
Step 4. Next, tap on Reset settings.
Step 5. After that, pick Reset option.
If that doesn't work, submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)


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