Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with connectivity and we apologize for the inconvenience it caused you.
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Networking/Wi-Fi".
Step 4. Describe the problem in details and SEND.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.