cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

SOFTWARE UPDATE ISSUES.

(Topic created on: 10-19-2022 09:49 AM)
462 Views
rylai
Active Level 2
Options
Galaxy A
Hai! So I just updated my phone with the latest software. I have some issues with it. My phone keeps on freezing and needs to be turned off and back on again to make it work. Tried troubleshooting it, it still acts up like crazy. Anyone having the same issues with me? I'm using the a11. 

3 Solutions


Accepted Solutions
Solution
johngear
Active Level 6
Galaxy A
Oh, that really **bleep**! Have you tried doing a reset? However before doing so, back up all your files.

View solution in context

Solution
Galaxy A
hope thats fixes it.

If you find my comment as a solution to your question. Please click the triple dot and choose  "

✓ Accept as Solution"   as a sign. Thanks!

View solution in context

Solution
SamsungRightCare
Community Manager
Options
Galaxy A

Hello rylai,

Thank you for letting us know about your Samsung Galaxy A11 having freezing issues following an update.

Recognize how frustrating it can be when you attempt to fix your Samsung device's performance issues but are unable to do so. But don't worry; we're here to help, provide quick fixes, and solve problems with your device.

Follow these easy steps to troubleshoot and figure out what's causing your device's performance issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Touch screen

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

D) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

E) Clear Cache Partition.

1. Turn-off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.  Then, check your device by connecting to Wi-Fi.

F) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
G) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

H) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

View solution in context

0 Likes
11 Comments
Solution
johngear
Active Level 6
Galaxy A
Oh, that really **bleep**! Have you tried doing a reset? However before doing so, back up all your files.
rylai
Active Level 2
Galaxy A
I will try that one.
rylai
Active Level 2
Galaxy A
Haaai. This one that you have recommended fully resolves the problem. Thank you.
johngear
Active Level 6
Galaxy A
Glad to be of help 😁
Galaxy A
have you already wiped cache partition
rylai
Active Level 2
Galaxy A
How to do that?
0 Likes
Galaxy A
rylai
Active Level 2
Galaxy A
Thanks😁😁😁
0 Likes
Solution
Galaxy A
hope thats fixes it.

If you find my comment as a solution to your question. Please click the triple dot and choose  "

✓ Accept as Solution"   as a sign. Thanks!