TORCH NOT WORKING on SAMSUNG A50 ( DECEMBER 2021 )

[MCCHVZ]

Hi guys! I would like to ask if you have the same problem as mine. My Torch is not working after I updated my phone 🥺 my flashlight and flash in camera are not working anymore :(. NEED HELP! 

[butete]

have you tried wiping cache partition?

[MCCHVZ]

Yup but nothing happens :(

[butete]

you may need to pero wipe data for reset, but before you do ,make sure back up your data.

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

As for your concern and as per the comment suggestion of your fellow member here, we do suggest that you do a CLEAR CACHE PARTITION on your device every after installing an update. Doing so may clear out unwanted and obsolete system files which cause system bugs and affect your device. Hope to have helped you as well. Keep safe and enjoy the holidays! 😊

[MCCHVZ]

Yup I already did that :( nothing happens.

[SamsungRightCare]

Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! 😊

[Rovic]

I'm facing the similar issue today, have you got any solution for this?