cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

White line on Samsung A71

(Topic created on: 04-16-2023 03:38 AM)
10522 Views
swymk
Active Level 1
Options
Galaxy A
I'm just playing music yesterday then suddenly when i opened my phone, a white line appeared. It didn't fall or anything that can damage this. 

I'm dissapointed because i have no choice but to spend money to something that was not my fault 🫠
image


37 Comments
Galaxy A
please have it checked nearest authorized samsung service center
swymk
Active Level 1
Galaxy A
Yes, i'll do it
Galaxy A
also

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
swymk
Active Level 1
Galaxy A
i already did it
0 Likes
Khaled75
Expert Level 5
Galaxy A
Bring it to a Samsung Service Center to have it checked.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello frrnprtty,

We are sorry to hear about your experience with your Samsung Galaxy A71 having issues with white vertical line on the screen, and we apologize for the inconvenience it caused you.

I feel it and understand it. If it happens on my device, I would feel disappointed too. 

But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Similar to our dear Samsung members' replies, I highly recommend bringing it to the nearest Samsung Authorized Service Center in your area.
 
 
 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes
ert
Beginner Level 2
Galaxy A
Such a stupid thing its so expensive the price of a71 is not just cheap but the quality is so poor.
0 Likes
AnjaliAj
Beginner Level 2
Galaxy A

Hello Sir,

Understand that this needs to be fixed at the service center itself. However, the point is, since this is not a user issue like the phone was dropped by the user or something.
The line came out of nowhere. So why we should pay for the issue which is caused by some update that was recently done?
The other companies are taking full ownership of the fault and the display is replaced for free.
The service center says they don't have any information on the issues happening with A71 and the phone is also out of warranty. Which i completely agree, For 3 years the phone has not given any issues.
Since this is caused by the software update, then why should we pay Rs.6163?

Looking forward to your update.

Thanks.

0 Likes
BrennyC
Beginner Level 3
Galaxy A

i too have this issue with my A71

contacted Samsung Service center

they asked me to replace the display which cost around 5,435 PHP.

A71 have motherboard issues also in a high percentage.

Excellent phone but better advice you to get rid of.

0 Likes