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Original topic:

Why does my samsung keeps on restarting when i was updating it to android 13?

(Topic created on: 01-06-2023 11:24 PM)
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Schey
Beginner Level 2
Options
Galaxy A
HELP
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4 Comments
silentmind2860
Beginner Level 2
Galaxy A
Fast and secure
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silentmind2860
Beginner Level 2
Galaxy A
Just to be safe and secure.it will start fresh and faster
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Obviou_sly
Active Level 9
Galaxy A
Check your auto restart in settings toggle off it.
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Schey,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy phone having issues with restarting and we apologize for the inconvenience it caused you.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

 

You may check also the device storage capacity and Auto restart at set time, then disable it.

 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Lock up/Restarting".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/

 

For more assistance, you may contact us on our online Samsung support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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