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Original topic:

WiFi Disconnect Issue after latest update A52s 5G

(Topic created on: 09-21-2022 05:36 PM)
237 Views
manzocy
Active Level 7
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Galaxy A
Anyone with the same issue?
2 Comments
Galaxy A
wipe cache partition
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SamsungRightCare
Community Manager
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Galaxy A

Hello manzocy,

Thank you for letting us know your Samsung Galaxy A52 5G is having issues connecting to a Wi-Fi after an update.

Don't worry, we care and we are here to guide, provide quick fixes and offer solutions to your problems.

The following are some basic tips and tricks you have to follow to trace what's behind the disconnecting Wi-Fi.

A) Ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen messages

B) Run Diagnostics under Samsung Members app.

1. Run Samsung Members and select Diagnostic menu.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

 Wi-Fi

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

C) Clear Cache Partition

1. Turn-off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.  Then, check your device by connecting to Wi-Fi.

D) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category.

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

E) If the issue persists,  I highly suggest to bring your Samsung Galaxy A52 device to the nearest Samsung Authorized Service Center immediately.

https://www.samsung.com/ph/support/service-center/ 

F) For further assistance and support, you may contact us on the online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
G) And / or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)

 

 Hope this content is helpful, and your device issues gets solved.

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