Original topic:

Galaxy Book Pro 360 Problem**

(Topic created on: 08-01-2021 04:58 PM)
NasJiJi
Active Level 6
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Galaxy Books
Hey guys,
I have the galaxy book pro 360 it's only been like 2 months.
currently having 2 major and consistent issues;
1) the screen glitches, distorts color and screen
2) the entire screen goes black!!
I've tried contacting customer services MANY MANY times...they're literally either ignoring, or have no idea. when I call, I've been hung up on 3 times!
I literally only use device for academic purposes.
Any clues why it's doing this and what I should do?
Thank you 
7 Comments
Georgine
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Galaxy Books

Hi NasJiJi, Please try the below steps and get back to us with the results.

1. In some cases, some Intel drivers may install from Windows Update which allows the Panel Self Refresh function on devices that do not actually support the feature. So when the feature is turned on, the panel is blank.

To turn off the feature, right-click the desktop, and then click Intel Graphics Settings > Power > Battery, and change the Panel Self Refresh option to Disable. Click Apply to confirm the setting.

2. Depending on your settings, any external devices or docks may be configured to make the main screen blank when in use. Disconnect them to confirm if this is the case.

3. Press Ctrl + Win + Shift + B. The screen may flicker as the video driver is reset.

4. Press and hold the power button until all the power and activity lights are off. Keep holding the button until the PC starts to boot. You may have to hold the button for 30 seconds or more.

NasJiJi
Active Level 6
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Galaxy Books
thank you! I follower the steps you gave. If the issue happens again I will update my post.
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Georgine
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Hi, If you found a solution to your query please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

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NasJiJi
Active Level 6
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Galaxy Books
will do. First I'm going to give it some time to see if the issue arises again. Thank you again:)
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NasJiJi
Active Level 6
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Galaxy Books
sorry forgot to keep you updated. unfortunately the issue continued the following day, I had to completely replace the laptop :(
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Georgine
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Galaxy Books

Hi NaJiJi, please try the below steps and get back to us with the results.

1. Using Windows Update or Samsung update, check for updates to the drivers for your device and install them.

2. You can also adjust the refresh rate.

Right-click the desktop and select Display Settings. Then, scroll down and click Advanced display settings. If the refresh rate listed does not match the maximum native refresh rate of the device, click Display adapter properties, then select the Monitor tab, and adjust the refresh rate to the maximum supported by the monitor.

 

 

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NasJiJi
Active Level 6
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Galaxy Books
I wanted to also add that these issues occur more frequently when I'm multitasking
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