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Original topic:

7 day replacement of unit

(Topic created on: 05-30-2023 03:32 PM)
Beginner Level 2
Galaxy Fold

Hi! Does anyone here knows how long it will take to get a unit replacement and do they give them a brand new/ sealed phone for exchange? How will I know if it’s not a refurbished phone or something? Please lemme know thank you so much!! 

1 Comment
Galaxy Fold

Hello DustyBun,

Thanks for reaching out to us in order to find out about how long it will take to get a replacement unit, would it be a brand new or sealed phone, and to identify a refurbished one from a new phone.

Yes, you will receive a brand new unit that comes in a tamper proof box as a replacement but no specific date and time. Rest assured that you will be notified each time there's a delivery updates through your registered phone number(s) or email address.  So, keep your line open for the expected delivery.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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Stay safe and have a nice day ahead! Thanks for contacting Samsung.