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Original topic:

Screen Problem when I flip it close or open but it's fine when laid flat

(Topic created on: 02-18-2023 07:48 AM)
Beginner Level 2
Galaxy Fold
I'm having concern with my phone screen not responding at times when I'd use it and flip it open. It will hang for a few seconds (just purely black screen). I already cleared my storage and had my phone reset and reprogrammed but it's still happening. I don't have problems using it flat so most of the time, i'd use it like a regular, non-flip phone.

Is this a software problem? (My software is updated). Or a hardware problem? Must be the hinge or the screen?
Active Level 1
Galaxy Fold
Why isn't use my phone number
Galaxy Fold

Hello Sophiepau,

We are sorry to hear about your concern and experience with the recent updates on your Samsung Galaxy Z Flip having issues with the screen not responding when you try to use it and flip it open, and we apologize for the inconvenience it caused you.

Since you have tried all available means to restore it to normal function but to no avail, I highly recommend bringing it to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineers/technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.


In the meantime, you may submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.