I'm having concern with my phone screen not responding at times when I'd use it and flip it open. It will hang for a few seconds (just purely black screen). I already cleared my storage and had my phone reset and reprogrammed but it's still happening. I don't have problems using it flat so most of the time, i'd use it like a regular, non-flip phone.
Is this a software problem? (My software is updated). Or a hardware problem? Must be the hinge or the screen?
We are sorry to hear about your concern and experience with the recent updates on your Samsung Galaxy Z Flip having issues with the screen not responding when you try to use it and flip it open, and we apologize for the inconvenience it caused you.
Since you have tried all available means to restore it to normal function but to no avail, I highly recommend bringing it to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineers/technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.
