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01-09-2023 06:18 AM in
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01-09-2023 07:28 PM (Last edited 01-09-2023 07:30 PM ) in
Galaxy GalleryHello Yhanz,
Sorry to hear that, about your experience with your Samsung Galaxy device having issues when videos don't render when clicked and we apologize for the inconvenience it caused you.
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Application".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
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01-10-2023 12:10 AM in
Galaxy Gallery