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Original topic:

Managing my files on Galaxy A11 pt.2

(Topic created on: 09-07-2022 09:13 PM)
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itsmemarkmaster
Active Level 6
Options
Galaxy Gallery

image

should I delete it? I'm so nervously scared to lost data and downloaded apps on my phone. 😰😰😰
5 Comments
Asphere
Active Level 3
Galaxy Gallery
You shouldn't touch those.
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Galaxy Gallery
why?!?!
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Asphere
Active Level 3
Galaxy Gallery
It's not recommended and not advisable. These folders are system-related and it may cause unpredictable behavior if you delete it.
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Galaxy Gallery
oh
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SamsungRightCare
Community Manager
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Galaxy Gallery

Hello Justmarkmaster,

Thank you for reaching out to us here to inquire about the importance of managing files in Samsung Galaxy devices. And you're having second thoughts of doing it, cause you know, it will have a direct effect on the downloaded apps that are related to it. 

Our dear Samsung member Asphere's reply is correct here.

If ever by accident you deleted some files, you have to ensure that the Trash is enabled to keep deleted files and folders for 30 days. 

The Trash feature in My Files should be on by default, but you should make sure it's turned on just in case as follows: 

Step 1. Open the My Files app and tap More options (the three vertical dots).

Step 2. Select Settings.

Step 3. Check that the switch next to the Trash is turned on.

If you need further assistance, you may contact our Samsung online support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

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