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Original topic:

Can't connect bluetooth anymore today?

(Topic created on: 02-28-2023 06:53 PM)
Active Level 2
Galaxy J
Hello, I'm trying to send pictures/images to my Samsung A8 phone via bluetooth. But it can't sent. Also I'm trying to pair it but can't connect. I'm remove it or unpair it and I'm trying to pair again but still can't. Pls help. Thanks

Also now I'm trying to scan again and can't find my A8 device saying "no device found" in "available device."
Active Level 2
Galaxy J
Wait but I'll reatarted this phone "J7+" and finally paired again. Also according to this issue, can we describe what's happening to my bluetooth?
Galaxy J

Hello Rendellsibal,

We are sorry to hear about your experience with your beloved Samsung Galaxy A8 having issues with Bluetooth connectivity, and we apologize for the inconvenience it caused you.

I really understand what you are going through, trying out all available means to get it working but to no avail. But don't you worry, we are here to guide, assists, and offers solutions to restore your device to optimum performance.


Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Bluetooth".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Check the device's current connections.

Your Bluetooth device may not connect to your phone or tablet if it's already connected to another device. If you've previously paired your Bluetooth device to another device that is in range, try disconnecting it from that device before pairing it with a new one.


Try connecting a Bluetooth device.

First, make sure the devices are within 30 feet of each other and that the Bluetooth device is in pairing mode.

From the Bluetooth settings menu, tap Scan, and then select your desired Bluetooth device from the list of available devices. Follow the prompts to complete the pairing.


Reset your network settings.

You can try resetting the network settings on your Galaxy device to see if that clears the problem.

Navigate to and open Settings, then tap General management, and then tap Reset. Tap Reset network settings, then tap Reset settings, and then tap Reset.


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers and Technicians are competent to assess your device, make suggestions, and offer to provide prompt solutions to restore it to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.