help me

[josefin4]

hi, its me again. my phone's getting shutdown idk why, can someone tell me the reason why this situation happens? thanks ! :) 

[josefin4]

where can i find the safe mode? im using j6 2018. 😄 thanks for response and sorry for late reply.

[Khaled75 · Accepted solution]

To go into Safe mode with the device powered on:
1. Press and hold the power button.
2. Tap and hold Power off.
3. Tap Safe mode.

To go into Safe mode with the device powered off:
1. Press and hold the power button.
2. When "Samsung Galaxy powered by Android" shows, release the power button.
3. When the Samsung or Samsung Galaxy logo appears, press and hold the volume down button. Keep holding the volume down button until the lock screen appears.
4. If you did it correctly, "Safe mode" will appear on the bottom left of your screen.