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06-30-2022 10:31 AM in
Galaxy JSolved! Go to Solution.
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07-01-2022 03:24 AM (Last edited 07-01-2022 03:24 AM ) in
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06-30-2022 02:01 PM (Last edited 06-30-2022 02:02 PM ) in
Galaxy JHello, josefin4!
Do you frequently experience this phenomenon? Upon restarting your phone, does it shut down immediately or stay for about 30 minutes or more after automatically shutting down again?
If this phenomenon isn't frequently happening in your phone and your phone automatically shuts down after 30 minutes or more, you might have some storage issues. If your storage space is full or about to be, you need to remove unused apps or move your personal files to an SD card or other storage devices. After deleting apps and moving your personal files to another storage space, restart the device and monitor if the device will still automatically shut down.
If the problem still persists after deleting some of your apps or personal files, you might need to do a factory reset to your phone. But before doing a factory reset, you need to back up all your important data first to an SD card or other storage devices. Here is a step-by-step instruction on how to perform a factory reset to your phone: https://www.samsung.com/ph/support/mobile-devices/how-to-perform-a-factory-reset-on-your-galaxy-phon...
If this phenomenon is sudden and your phone immediately shuts down after restarting, you need to bring your device to an authorized Samsung Service Center. Your phone might have a hardware issue, so you need to get in touch with our Samsung techs. You can look at our Service Center Locator to find the nearest service center in your area through this link: https://www.samsung.com/ph/support/service-center/?msclkid=72d47e20cf8411ec8ac1394658c823b0
Hope these troubleshooting steps can help you resolve this issue. Thanks for asking your question here!
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06-30-2022 10:42 PM in
Galaxy J