Carrier provide SIM network unlock code mistaken and I entered a few times, now phone says needs MASTER UNLOCK CODE to UNFREEZE phone to then be able to input the correct carrier SIM network unlock code. I live in an abroad country and I cant find any online way to get online assistant at samsung.com, live chat not working and email options does not show a form to send this message.
Any help would be really appreciated to unfreeze the phone to be able to unlock it for usage with carrier SIM
Hi, please may I know the place of purchase of the device? However, please contact your carrier as suggested by Tallman. Thank you for the response, Tallman.
I cant take it to the carrier, phone is borrowed from work company, it came in blind new box and I have been told is was brought to USA TECH abroad from where I live and it show Altice as the carrier when booting, also that carrier provided the SIM network unlock code initially but no phone is asking for a MASTER unlock code which I read that it is provided by manufacturer to first UNFREEZE and then input the carrier unlock code provided
Hi Members_xMrJK42, Please log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).
