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06-20-2021 06:38 PM in
Galaxy J- Mark as New
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06-20-2021 08:56 PM in
Galaxy JHello, joonmariecano! I am very sorry that you're experiencing this kind of issue. No worries, I'll try to help you. Can you try to reset your settings? It might be an issue regarding your settings.
Settings > General Management > Reset > Reset Settings
I hope this works! Have a nice day ahead. Enjoy and stay safe!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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06-20-2021 10:02 PM in
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06-20-2021 11:07 PM in
Galaxy JHello there, joonmariecano! May I know when is the last time you updated your software? Did you already clear cache? If yes, and the problem still occurs, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM). We are willing to assist you. Thank you and have a great day!
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06-21-2021 12:38 AM in
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06-21-2021 01:41 AM in
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06-21-2021 06:23 PM in
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08-02-2021 05:30 AM in
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08-02-2021 05:29 AM in
Galaxy J