Video not playing

[jiehsiang]

I have filmed my video but when i want to see back it appears like this 

Can i find back my video????

Please help me thank you

[GunasamssYT]

So is the video stored on a sd card? If yes the sd card might be damaged or the photo might be corrupted. Try restarting your device and see.

[jiehsiang]

Ok

[jiehsiang]

Unfortunately after i restart still the same issue.does this means that my video are not coming back?

[Samsung_MY]

Hi jiehsiang,

The file could be corrupt or damaged, are your other files affected as well or only this one?

You can walk into any of our Samsung Authorised Stores for them to do a quick check, as there could be multiple factors that might cause this issue.

Hope this helps!

[Parthan]

#MY SAMSUNG MY WAY

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