Hi there, I use. Note 10.when I make a call,I see the contact info which is fine but I see a grean pop up on the top corner of my phone showing the number I call,it wasn't like that before and don't know how to get rid off this.
Hi, please check if there is any new update, we suggest you to go for backup and reset. Here are the steps to backup your data:
Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.
Backup from Google account--Apps > Settings > Backup and reset.
Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.
Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service:
For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
Hi, We request you to register an Error Report from the Samsung Members app by attaching the system logs. Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.
With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.
