Adaptive Brightness Went Wrong

[Takiyasam]

Anyone having issues with adaptive brightness? I can't seem to disable it. When I disabled it, moments later it turns back on again.

This is terrible because when I am playing games it dims down to the lowest brightness. In fact I have disable auto-brightness on samsung game setting.

I'm using Note 9. Anyone have any solutions? I tried calibrating the sensors but it just won't work

[HerryT]

Does it only happen when you play game?

[Takiyasam]

not really. texting, browsing, and other task as well. its frustrating you know

[HerryT]

Weird... It only happen when I play game to me

[MOD_1]

Hi Takiyasam,

This is Moderator from Samsung.

Thank you for reaching out to us on the matter. We sincerely apologized for the experience you had.

Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.

In the mean time, you can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.

Once again, we thank you for your support we appreciate your patience and understanding.

Thank you.

[SamMember]

try to check either it's come from your game setting resolution or game launcher/boosters?

[Takiyasam]

hi, I have block the adaptive brightness on the game launcher booster but still it happens. Imagine playing tennis game when you're one point from winning then the screem dimmed!

[MOD_2]

Hi Takiyasam,

This is Moderator from Samsung.

We understand your frustration and we apologies for your bad experiences.

We would like to suggest you update to latest software version or try format your phone.

If above suggestion is not working, please use Support Request reach out to us,

We will contact you within 24hrs.

Once again, we thank you for your support we appreciate your patience and understanding.

Thank you.