Original topic:

Android 12 OneUI 4 note 10 plus

(Topic created on: 02-02-2022 11:28 AM)
ZenDranZer
Beginner Level 4
Options
Galaxy Note
Hello all,
I'm not able to install/update apps on my note 10 plus since the Android 12 update. Does anyone else has same issue? Do you know how to fix it?
Its so annoying to be not able to do anything. I talked with Google Rep and performed all the troubleshooting steps. Still can't update/install apps. 
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7 Comments
RedDogRabbit
Expert Level 5
Galaxy Note

You can start by going to Settings > Apps & the Play Store, then Storage & Clear both Cache and Data for the Play Store & Reboot.

See if you can now download / update your apps?

If that doesn't work, you could try Booting into Recovery and wipe Cache, but that's not likely to fix the issue if Wiping Cache & Data for the Play Store didn't work.

If I was experiencing the same issue, at this point I would backup my phone with Smart Switch & Factory Reset. 

ZenDranZer
Beginner Level 4
Galaxy Note
I actually tried those steps mentioned above.
Cleared cache for,
Play store
Play services
Download manager
Update manager
System cache (from recovery)

Removed and added google account

Uninstall updates for Google play store and again setting whole play store.

Well factory reset is last option I believe. It will be difficult to take backup for me because I have like 180gb data on my phone.

I can do reset but this is just a work around. I need to what caused my system to be in such state so that i can be aware of such possible issue in future.
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RedDogRabbit
Expert Level 5
Galaxy Note

To try and determine the cause, you could try to get a log while trying to update / install apps from the Play Store. That should show the error. 

If you know what you're doing, then you could do it yourself. 

If you're unsure, then you could use the "Get Help" in the Samsung Members app & Scroll down to Feedback / Error Reports & it should capture the error & send it to Samsung. Hopefully they will get back to you with the explanation? 

ZenDranZer
Beginner Level 4
Galaxy Note
UPDATE : I am somehow able to update instagram, whatsapp from play store but not other applications. I can only update though.
Further more, I can download and install apps from galaxy store but the same app I can't download from play store. Really strange behaviour. I am still waiting for the support team to check logs and reply.

Depending on what they reply I will think of factory resetting the phone.
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RedDogRabbit
Expert Level 5
Galaxy Note

I don't think that I would expect, anything terribly insightful from Samsung support.

I am fairly certain, that they will recommend that you Factory Reset..

I could be wrong, but... 

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sam1898
Beginner Level 2
Galaxy Note
Even after factory reset worked for few days but having same issue again😒
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Reynaud
Moderator
Moderator
Options
Galaxy Note

Hi, we suggest you to follow the steps suggested by RedDogRabbit, thank you RedDogRabbit.

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