Probably they have to order the battery for your Note 10 and there could be a line up on the the devices they are fixing. Try visiting or calling for assistance to find a service center near you that can do it on the spot. 😊
We recommend having our techs examine and fix your unit for you as we have people trained specifically to work on your device. The waiting time is also lead time to help source the part your device might need.
But what Bern2Hell said can work for you - try reaching out to our customer support channels to find a Service Center who might be able to do a replacement faster for you.
Here's how you can reach out to our customer support lines:
Customer hotlines: #GALAXY or #425299 [Mobile Phones & Tablets] Available 24/7
We are sorry to hear about your experience with our service center for not providing you with the complete process and explanation in order to restore your beloved Samsung Galaxy Note 10 that was having issues with fast battery drains, and we apologize for the inconvenience it caused you.
Please do reach out to our Samsung Customer Care support so we can provide you with more information, assistance and guidance.
