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04-02-2023 09:24 PM in
Galaxy NoteHello dysian,
We apologize for the inconvenience it caused you, with your experience with the recent updates on your Samsung Galaxy Note 10 Lite having issues with the fast-draining battery.
I understand what you are feeling right now, expecting your device to perform better after an update, but turns out differently. But it happens on my device, I will be bothered too.
But don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Power/Battery/Charging".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, provide suggestions, and offer to provide prompt solutions to restore it to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html