Original topic:

Bluetooth connection problems

(Topic created on: 12-01-2018 01:20 AM)
Lani
Beginner Level 2
Options
Galaxy Note
I bought new sony WISP500/B earphones and I tried to connect them to my laptop which worked great, but when I tried to connect them to my note 9 for about an hour nothing worked. I tried to restart my phone, turn bluetooth off and on and even earsing its cache and data and nothing is working. Can anyone help?
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4 Comments
RichMan1
Active Level 10
Galaxy Note
What does it say when you try to pair it?
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TheDarkSaver
Active Level 4
Galaxy Note
i had the same problem, i just powered off and power on my device
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Lani
Beginner Level 2
Galaxy Note
it dosent show the pairing option on my phone,but it does on my laptop.
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Moderator_
Moderator
Moderator
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Galaxy Note
Hello @Lani, did you make sure to unpair the device from your laptop? Are you having issues syncing other Bluetooth devices with you device?
-Jenna
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