Cable Charging

[Zhalinet]

Hello! Does anyone experienced the sudden change in charging their phone? From Super Fast Charging to Cable Charging? It only started this January 1st.

I already tried the following:

- Factory Reset

- Bought a new chord at the Samsung store

- Changed the outlet

- Used different samsung fast charger 

Unfortunately, nothing works. Is it already a battery issue? Charging pin? The phone is just 2 years old (note 20 ultra)

Thank you!

[butete]

from the steps you did its seens the charging board, need to bring device nearest samsung service center

[Zhalinet]

Oh, how much does it usually cost?Thank you!

[butete]

im not versed but give the nearest samsung service center a call

https://www.samsung.com/ph/support/service-center/

[Zhalinet]

I will. I already did everything but still nothing works. Thank you so much.

[CjayEscarcha]

Do you have update on this? Same happened on my Samsung A52 5G.

[TeamGalaxyRene]

Hello Zhalinet,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy Note 20 Ultra having issues with Super Fast Charging change to cable charging only and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

How to turn on Super fast charging.

Step 1. Go to Settings.

Step 2. Tap Battery and device care.

Step 3. Tap Battery.

Step 4. Tap More battery settings.

Step 5. Tap Super fast charging.

Please note: While charging, you cannot activate or deactivate this feature. So, ensure that the charging cable is not plugged in yet.

If that still doesn't work, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

[Zhalinet · Accepted solution]

I did try the software update, factory reset, toggle on and off the super fast charging, bought a new chord, but nothing works. I guess I really need to visit the center 🤦‍♀️ Thank you so much

[GSW_Emman]

1. You may check your fast charging icon in Battery Settings.
2. Make sure Fast Charging is turned on.
3. You maybe updated on the latest OneUI 5.0 and it hides the fast charging notification

[Zhalinet]

My phone is using the OneUI 5.0, however, the time duration for charging to 90-100% takes more than an 1 hour, sometimes, 2 hr, which is not usual for me since I've been using super fast charging 😭😭