Showing results for 
Search instead for 
Did you mean: 

Original topic:

Camera Focus problem for Note 20 Ultra

(Topic created on: 01-27-2023 02:10 AM)
Beginner Level 2
Galaxy Note

same problem here. focus is shaky whenever i open the camera app. same goes with a 3rd party app like camera360. i keep on shaking the phone to temporarily fix the problem. i also cleared cache and data still the same thing. is there a fix on this?

Galaxy Note

Hello Frikachoo,

We are sorry to hear that, about your experience with your Samsung Galaxy Note 20 Ultra having issues with camera focus and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.

If that doesn't work, you can submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Expert Level 5
Galaxy Note
Try restarting your phone.