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Original topic:

Camera issues

(Topic created on: 01-04-2023 05:28 AM)
Active Level 3
Galaxy Note
Can some one help me sometimes my camera stuck on land scape mo 😞😞😞
Active Level 1
Galaxy Note
Try restarting your phone.
Active Level 3
Galaxy Note
I tried it .. and it work but sometimes it will come back ..
Active Level 9
Galaxy Note
Check update then download and install.
Galaxy Note

Hello Leeroy12,

Sorry to hear that, about your experience with your Samsung Galaxy phone having camera orientation issues stuck on landscape mode and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and camera apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.
Update the Camera App.
Step 1. Open the camera app. Open the Camera app, and then tap Settings.
Step 2Check for updates. Scroll down to and tap About Camera, and check if any updates are available. Tap the update if one is available. If there are no updates available, your screen will read “ The latest version is already installed .”

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


For more assistance, you may contact us on our online Samsung support channels below. 

Or contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

Hope this content is helpful and your device's problem gets solved.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.