I own a note 10 plus and used it for 8 months when it suddenly broke down so I took it to my local samsung for repairs and guess what their customer service rep immediately went into "it must be the customers fault" mode finding small scratches at the edges and judged that I dropped it when I did not. Later on they called me and said the found moisture inside said it was my fault for sure even when I explained it only came under contact with minor raindrops they said even with water resistance there is a limit (which is mere raindrops)and proceeded to charge me a thousand bucks. Amazing how a WATER resistant phone ends up having WATER inside from mere contact from minor raindrops. So guys and gals please dont buy samsung phones, seriously they charge a hefty premium for inferior quality parts (exynos) and substandard customer service.
Since you use for 8 months, i believe your phone still under warranty. So which part of your phone does the Samsung change / repair ? Which service centre you go ?
minor/mere raindrops won't broke down the phone unless the phone go for diving. If there is moisture, user should switch off the phone and use hair dryer or put in rice bucket for 2-3 days for dry out. Shouldn't let the moisture in the phone without doing anything - that lead to user problem.
