Resolved! Solved

Original topic:

Create a new note on double tap on screen is not available?

(Topic created on: 10-02-2021 05:57 AM)
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RickyWolf
Active Level 3
Options
Galaxy Note
On my Galaxy note 20 ultra. Why?? 
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6 Comments
Valeriya
Moderator
Moderator
Options
Galaxy Note

Hi, Please try to reset and reconnect the S pen and check if the option is enabled.

RickyWolf
Active Level 3
Galaxy Note
Thank you for your help. But, what do you mean by reset?
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Solution
Valeriya
Moderator
Moderator
Options
Galaxy Note

Hi, To reset your S Pen, open Settings, and then search for and select S Pen. Touch Air actions and then touch the More options icon (top right corner). Touch Reset S Pen and wait for the S Pen to reset itself.

Resetting your S Pen will revert all of its features to their default settings.

RickyWolf
Active Level 3
Galaxy Note
Ok. Thanks for the explanation. I did it, it took a little time to reset the spen. But in the end it was written that the spen was fully connected. Sadly, it did not change anything. My spen settings were not brought back to the default and the option to activate the double tap on screen remain unavailable. But surprisingly, I'm able to create a new note with double tap.

I don't understand. It happens sometimes that I'm able to create a new note on double tap but it is not reliable. So, I hope this time it will remain possible.

Thank you so much for your help.
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Nalf
Beginner Level 2
Galaxy Note

Do you have the Pentastic app and if so do you have double tap feature on? Having it set in Pentastic makes it unavailable in the settings.

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RickyWolf
Active Level 3
Galaxy Note
No, I don't have this app.
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