Day 3 and no succes getting a hold of samsumg, pre ordered note 20 ultra, with the assumption that I would receive the Ear Buds that was supposed to be a free gift with purchase. My phone is registered and yesterday sat on hold for over hour and half before I hung up, then tried there live chat over three 3 hours and still no agent. I have been trying to redeem my E- voucher and have followed all instructions that where provided to me and no luck.
Very disappointed with there service and there lack of support.
