I am kind of disappointed with how Samsung has been handling the issue with the updates example of this is the discoloration of the screen. I have been a user of Samsung since 2012. So with a decade with them I have been expecting better service in terms of these situations. Most especially if it is not the fault of the customer. Earlier while "supposedly" claiming my note 9, they said that the unit was not covered by the Memo last year. But by the fact that they had issued a memo, regarding the free of charge means they had been admitting their fault. I mean come on, how will their consumers know when the problem will be shown? Diba? The fact that there was a statement given to them that the service should be free, means na talagang problem ng system haha. Frustrating.
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).
I agree. I had no issues with my note 9 until I received 2 updates in a row. After first update I noticed yellow burn in. After 2nd it got much worse. Samsung customer service says its my fault and must spend $250 to change the screen. Tmobile gave me replacement refurbished phone. 2 days later refurbished phone got 3 mandatory updates and had discoloration after 3rd update. You can't tell me that it is just another defective phone, it is an issue with the update. I have another phone waiting at tmobile. I am sure it will have the same issue.
All the electronics that I have are Samsung. Tablet, cell phone, TV and watch. After hearing customer service say its my fault, and not admitting it is their fault, I am considering changing brands. Stand by your products and do right by your loyal customers.
