Original topic:

Do not disturb

(Topic created on: 12-12-2020 04:14 PM)
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Oldbroad
Active Level 4
Options
Galaxy Note

I just love the "do not disturb" feature, especially when I am using the alarm. I know I won't be disturbed by any calls or notifications while I am sleeping. Just recently, I notice while having exceptions set to "favorite contacts only" that I had missed a couple of calls, so asked my partner to call me. Being awake with phone in hand, the phone rang but there was nowhere on my phone (Note 10+), to answer. It just continued to ring until voice-mail picked up. I have looked everywhere for some info on how to set this so I can answer a call while on "do not disturb".  Can some fine person here abouts please guide me in this quest. Cheers Oldbroad Angela 

2 Solutions


Accepted Solutions
Solution
Galaxy Note
It is just swipe to answer, like normal accept call.

If you do not have the answer call button, you can try the following:

- Restart the phone, then test again.

- If above restart not working, try open Settings → Apps → Phone
Clear data and clear cache
**Call history may clear and phone app settings may reset back to default.

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Solution
Halston
Moderator
Moderator
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Galaxy Note

Hi Oldbroad,

Glad that the issue got resolved. Please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

View solution in context

8 Comments
Galaxy Note
Hi Oldbroad, please make sure you have checked a yellow star in contacts. Anyone with this star can call you even if DND mode on.

If your friend don't have this star, DND mode will not ring.

Screenshot_20201212-174113_Contacts.jpg

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Oldbroad
Active Level 4
Galaxy Note

Thanks Tallman. Yes stars highlighted. (Been with Samsung Galaxy for years now). Phone does ring on DVD but the screen shows no place to answer. Go straight on to V/M. This is my problem. How do I answer when phone is on DVD but but set to favorite contacts only?

0 Likes
Solution
Galaxy Note
It is just swipe to answer, like normal accept call.

If you do not have the answer call button, you can try the following:

- Restart the phone, then test again.

- If above restart not working, try open Settings → Apps → Phone
Clear data and clear cache
**Call history may clear and phone app settings may reset back to default.
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Oldbroad
Active Level 4
Galaxy Note
Will give that try. Thanks
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Oldbroad
Active Level 4
Galaxy Note
TM, it worked sort of. phone rang but nothing happened on home screen but as an after thought, I pulled down the notification bar & there was a green bar with both the answer (green 📞) & hang-up/dismiss (red 📞). thanks so much all is good now. . Samsung's #1 fan. all my electronics are Galaxy & 7 series home theater. wouldn't have anything else. just need to upgrade my old Asus 17" l/t for some equivalent from Samsung when I can afford it. Being retired is for the birds. just hoping MDG will offer a top end laptop from Samsung. Cheers Oldbroad Angela.
Oldbroad
Active Level 4
Galaxy Note
Consider this inquiry solved & much thanks.
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Solution
Halston
Moderator
Moderator
Options
Galaxy Note

Hi Oldbroad,

Glad that the issue got resolved. Please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

Halston
Moderator
Moderator
Options
Galaxy Note

Hi Oldbroad,

Please follow the steps provided by 

Also, follow the below options and check whether conditional call forwarding is enabled or disabled. Launch the Phone app >> Tap on the 3 Dots menu >> Select Settings >> select More Settings >> Select Call Forwarding >> Tap on Voice Call >> Disable the call forwarding options.

If you want to select from the options you can choose like
Forward when busy, Forward when unanswered, Forward when unreachable.