Yielar
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03-18-2019 10:42 AM in
Galaxy Note
I have a frustrating problem. When I try to forward an email with attachments through the Gmail App (on my Note 9) the attachments don't stay attached. Make sense? The recipient receives email with no attachments. I checked the size of the email attachment and it's usually a few megs nothing huge. Any ideas?
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VSN
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03-18-2019 07:43 PM (Last edited 03-18-2019 07:44 PM ) in
Galaxy Note
Also, has your Gmail app been updated? can you forward an email (do not hit the send button) and take a screenshot and post it so I can see what you're seeing. Edit the screenshot so that there's no personal info.
Tallman
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03-18-2019 05:28 PM in
Galaxy Note
Hi Yielar, are you able to tell if your recipient using Gmail as well? Or your recipient is using a corporate email? If it is corporate email, it could be spam filter from the company removed the attachment due to trigger their spam filter rules. I tested with my Gmail to other domain, no problem to attached pdf file and send from Gmail.
Yielar
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03-18-2019 06:29 PM in
Galaxy Note
The weird thing is it's only on my Note 9. I can forward from my laptop using Gmail to the address no problem with attachments
Tallman
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03-18-2019 08:14 PM in
Galaxy Note
Yes, very wierd. I do not have solution yet. However, do you mind trying do some troubleshooting steps?
Are you able to forward other file types? like jpg, docx, txt...etc.
I have also did google search. Seems to be this is a known issue for Gmail app in Android.
Quote from google search
"I have the same issue with my new pixel 3. i.e. when I try to forward an email with an attached file (like a pdf) the attachment is not included. I noticed if I forward emails with pictures the images to get forwarded.
I am going to do a complete reset on the phone to see if that works.
I did notice that if I installed Google Inbox email client that it worked fine and forwarded the attachments as expected."
Are you able to forward other file types? like jpg, docx, txt...etc.
I have also did google search. Seems to be this is a known issue for Gmail app in Android.
Quote from google search
"I have the same issue with my new pixel 3. i.e. when I try to forward an email with an attached file (like a pdf) the attachment is not included. I noticed if I forward emails with pictures the images to get forwarded.
I am going to do a complete reset on the phone to see if that works.
I did notice that if I installed Google Inbox email client that it worked fine and forwarded the attachments as expected."
Yielar
Active Level 6
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03-18-2019 08:51 PM in
Galaxy Note
Thanks. I did try forwarding an email with attachments to my wife on her Hotmail account and it worked. I'm going to install BlueMail and see if it's a Gmail app problem or not. I'll report back

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